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Unified Messaging
Callpilot
Repartee
Call Center Solution
Call Center Solution
Data & Voice Convergence Solution
ITG
MCK
Meridian Home Office II
Remote Home Office Solution
MCK
Meridian Home Office II
Tele Commuter
EXTender 1000+ for Analog
  EXTender 4000 for IP

Lexsys Networks Inc. helps business embrace these vital applications and is preparing to implement the emerging telephone technologies of tomorrow.


Business Cases

Case Study 1: Case Study 1: Outdated System with maximized Voicemail expansion options and no Unified Messaging.

There are many companies with systems that are old and outdated. These systems can be from five to twenty years old. Even with upgrades to the existing communication infrastructures, often the technology on the legacy systems is such that it can only be upgraded to a point. The problem is that the communication system does not allow the business to operate at the speed, sensitivity or detail that


business in general has evolved to. This directly translates into time consuming and costly maintenance, unpredictable reliability and a loss of utilization of many of the savings, communication analysis and higher productivity that the newer communications technologies can bring.

This is a scenario that Lexsys is often called on to help a customer through. One such customer with well over a hundred different sites needed a replacement telephone system, expanded voicemail functionality, and to bring all communication components together, an integrated messaging system.

Initially, a full review of their communication needs was performed to verify that what the customer had in mind was feasible, and within their budget. Lexsys sales engineers and technicians worked with the customer to define the size and type of base system they would need to build from. Lexsys educated the customer in the various options that were available that would enable them to meet their requirements for present needs and expansion later. This customer was experiencing a high volume of live answered calls, and the process had become too costly to manage with the personnel available. A new voicemail system allowed them to improve customer interaction, reduce live answering, redirect costly resources to higher revenue generating streams, and efficiently maintain the system with less personnel.

The various sites of the company had been experiencing difficulty managing inter-company communications, and differing methods of communications proved to be inconsistent. For this reason Lexsys provided the customer with Unified Messaging solution that enabled them to bring together e-mail, fax messaging and voicemail functions which eliminated duplication and reduced administration and time consuming retrieval of critical communications.

This is an overall solution that is repeated by Lexsys many times over and provides many benefits to the customers, not the least of which is a stable communication backdrop that will allow them to expand comfortably for years to come.

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Case Study 2: Replace antiquated phone system while providing detailed analysis of call traffic, unified messaging and processing of intra-system communications.

This customer had been using a system that had been installed over a decade ago and could not provide any of the early warning features for system maintenance and could not provide any detailed analysis of the call traffic in or out of the premises.

For this customer, Lexsys provided a Nortel Networks Option 11 Cabinet, a full compliment of terminal Meridian Phone sets, full unified messaging capabilities and a failsafe power backup system for the main tasking of communications. The customer required peripherals to compliment their new systems for some of their departments and boardrooms. These peripherals were mainly made up of GN Netcom Headsets and Polycom sound-stations which all worked seamlessly together.

The scope of this solution was that the CDR (call detail recording) option to the system permitted them to analyze in detail call traffic to account for incidences of toll fraud hacking from external hackers, provided them with accurate cost recovery of network/toll services, consolidated their voice, fax and modem services, and through voicemail and auto attendant functions provided increased customer service and staff productivity.

Our team of highly trained Customer Service Representatives was brought in to train a team of company representatives in the functions and use of the basic and advanced features of their new equipment. The customer had the option of having our staff train every member of their staff how to use the equipment, but it was not in their budget. We worked with the customer to provide a mechanism whereby they could still receive the critical training they needed and still come in within budget. By training the trainers of the company, we were able to reduce their overall training component cost and dependency on our CSR services for the post installation time period.

This customer was also able to take advantage of our email service request service which streamlined our service support of this busy customer for moves, adds and changes to their system at large.

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Case Study 3: Early warning support for systems outages and breakdowns relating to external or internal customer causes.

We have many customers who have critical needs for maximum uptime of all lines and systems. When a line goes down for either internal or external reasons, they require detailed reports of what has stopped functioning, why and when repairs can be completed.

We have many such customers whose business is such that they cannot withstand system outages for any appreciative length of time without knowing that corrective action is being initiated. One particular customer of our in the public field requested such a solution. For this, we utilized a Teltronics solution. This system allows Lexsys to remotely monitor the performance their voice network, collect fault data and initiate corrective action remotely from our service control center.

Lexsys is notified automatically by the system when a critical alarm condition exists, identifies the calling site, and stored the information in a database. Then the information is transmitted to our control center where our systems analyze the fault and either initiate corrective action or alert our technicians to the need for a physical dispatch.

The same unit will also monitor data networks for errors and inform the client’s staff or the organization responsible for the maintenance of their network. Other critical items can also be monitored by this system, such as; room temperature, humidity, door openings, etc.

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Case Study 4: Client required seven new telephone systems to be installed on the same day across Canada.

A customer was splitting their organization into two separate divisions in seven different cities across Canada and secrecy was of the utmost importance. The opportunity was turned down by many organizations because there was only one-month time frame from the time of the order to the cutover day. Lexsys Networks accepted this challenge and put a team together that was dedicated to this project. Because of our relationship with Nortel and the Telco organizations across Canada, the project was completed on time and on budget.

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Case Study 5: Two hospitals amalgamating and moving staff between the two sites. During the hospital amalgamations, two hospitals needed to move staff from one location to another. At one site they had a very large system and at the other site was a smaller system. Because of the staff movement the two systems had to be interchanged as the larger hospital was being downsized and the smaller hospital was getting more staff and auto attendant functionality.

This was a critical move as all emergency services had to stay operational during this system relocation. The decision was made to place two small temporary systems in each of the hospitals to provide all emergency services. The two main systems were engineered in our lab and two complete sets of software were created to the specifications of the new locations. All new users were added thereby saving valuable time on the weekend of the cutover. Once this was completed, the two temporary systems were installed and tested. On the weekend of the cutover two crews of technicians worked through the weekend and by Sunday afternoon of the cut the systems were fully functional with no downtime for emergency services.



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