Lexsys Networks Inc. helps business embrace these vital applications and is preparing
to implement the emerging telephone technologies of tomorrow.
Case Study 1:
Case Study 1: Outdated System with maximized Voicemail expansion options and no Unified Messaging.
There are many companies with systems that are
old and outdated. These systems can be from five to twenty years old. Even
with upgrades to the existing communication infrastructures, often the technology on
the legacy systems is such that it can only be upgraded
to a point. The problem is that the communication system
does not allow the business to operate at the speed, sensitivity or detail that
business in general has evolved to. This directly translates into time
consuming and costly maintenance, unpredictable
reliability and a loss of utilization of many of the savings,
communication analysis and higher productivity that the newer
communications technologies can bring.
This is a scenario that Lexsys is often called on to help a customer through.
One such customer with well over a hundred different sites needed a replacement
telephone system, expanded voicemail functionality, and to bring all
communication components together, an integrated messaging system.
Initially, a full review of their communication needs was
performed to verify that what the customer had in mind was feasible, and within
their budget. Lexsys sales engineers and technicians worked with the customer
to define the size and type of base system they would need to build from.
Lexsys educated the customer in the various options that were available that
would enable them to meet their requirements for present needs and expansion
later. This customer was experiencing a high volume of live answered calls, and
the process had become too costly to manage with the personnel available. A new
voicemail system allowed them to improve customer interaction, reduce live
answering, redirect costly resources to higher revenue generating streams, and
efficiently maintain the system with less personnel.
The various sites of the company had been experiencing difficulty managing
inter-company communications, and differing methods of communications proved to
be inconsistent. For this reason Lexsys provided the customer with Unified
Messaging solution that enabled them to bring together e-mail, fax messaging and
voicemail functions which eliminated duplication and reduced administration and
time consuming retrieval of critical communications.
This is an overall solution that is repeated by Lexsys many
times over and provides many benefits to the customers, not the least of which
is a stable communication backdrop that will allow them to expand comfortably
for years to come.
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Case Study 2:
phone system while providing detailed analysis of call traffic,
unified messaging and processing of intra-system
This customer had been using a system that had been installed over a decade ago
and could not provide any of the early warning features for system maintenance
and could not provide any detailed analysis of the call traffic in or out of the
For this customer, Lexsys provided a Nortel Networks Option 11 Cabinet, a full
compliment of terminal Meridian Phone sets, full unified messaging capabilities
and a failsafe power backup system for the main tasking of communications. The
customer required peripherals to compliment their new systems for some of their
departments and boardrooms. These peripherals were mainly made up of GN Netcom
Headsets and Polycom sound-stations which all worked seamlessly together.
The scope of this solution was that the CDR (call detail recording) option to
the system permitted them to analyze in detail call traffic to account for
incidences of toll fraud hacking from external hackers, provided them with
accurate cost recovery of network/toll services, consolidated their voice, fax
and modem services, and through voicemail and auto attendant functions provided
increased customer service and staff productivity.
Our team of highly trained Customer Service Representatives was brought in to
train a team of company representatives in the functions and use of the basic
and advanced features of their new equipment. The customer had the option of
having our staff train every member of their staff how to use the equipment, but
it was not in their budget. We worked with the customer to provide a mechanism
whereby they could still receive the critical training they needed and still
come in within budget. By training the trainers of the company, we were able to
reduce their overall training component cost and dependency on our CSR services
for the post installation time period.
This customer was also able to take advantage of our email service request
service which streamlined our service support of this busy customer for moves,
adds and changes to their system at large.
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Case Study 3:
Early warning support
for systems outages and breakdowns relating to external or internal
We have many customers who have critical needs for maximum
uptime of all lines and systems. When a line goes down for either internal or
external reasons, they require detailed reports of what has stopped functioning,
why and when repairs can be completed.
We have many such customers whose business is such that they
cannot withstand system outages for any appreciative length of time without
knowing that corrective action is being initiated. One particular customer of
our in the public field requested such a solution. For this, we utilized a
Teltronics solution. This system allows Lexsys to remotely monitor the
performance their voice network, collect fault data and initiate corrective
action remotely from our service control center.
Lexsys is notified automatically by the system when a
critical alarm condition exists, identifies the calling site, and stored the
information in a database. Then the information is transmitted to our control
center where our systems analyze the fault and either initiate corrective action
or alert our technicians to the need for a physical dispatch.
The same unit will also monitor data networks
for errors and inform the client’s staff or the organization responsible for
the maintenance of their network. Other critical items can also be monitored by
this system, such as; room temperature, humidity, door openings, etc.
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Case Study 4:
Client required seven
new telephone systems to be installed on the same day across
A customer was splitting their organization into
two separate divisions in seven different cities across Canada and secrecy was
of the utmost importance. The opportunity was turned down by many organizations
because there was only one-month time frame from the time of the order to the
cutover day. Lexsys Networks accepted this challenge and put a team together
that was dedicated to this project. Because of our relationship with Nortel and
the Telco organizations across Canada, the project was completed on time and on
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Case Study 5:
amalgamating and moving staff between the two sites.
During the hospital amalgamations, two hospitals
needed to move staff from one location to another. At one site they had a very
large system and at the other site was a smaller system. Because of the staff
movement the two systems had to be interchanged as the larger hospital was
being downsized and the smaller hospital was getting more staff and auto
This was a critical move as all emergency
services had to stay operational during this system relocation. The decision
was made to place two small temporary systems in each of the hospitals to
provide all emergency services. The two main systems were engineered in our lab
and two complete sets of software were created to the specifications of the new
locations. All new users were added thereby saving valuable time on the weekend
of the cutover. Once this was completed, the two temporary systems were
installed and tested. On the weekend of the cutover two crews of technicians
worked through the weekend and by Sunday afternoon of the cut the systems were
fully functional with no downtime for emergency services.