Lexsys Networks Inc. Full service Maintenance Agreements cover parts and
labour for the repair of the telecommunications equipment and software that
fails due to fair wear and tear. The coverage is on a seven days per week,
twenty-four hours per day basis. The contract also includes the following
services at no additional charge:
Diagnostic Labour : ensures that all labour and parts are covered for the life of the contract.
Trip Charge Waiver : No charges for travel time to or from the service location
Software Problems : No charge for software replacement or fixes unless caused by outside forces or a third party.
Wiring and cabling Problems : Protection coverage including troubleshooting, isolation, testing and replacement of
defective telecommunication or data cabling installed by Lexsys Networks Inc.
Priority Scheduling : Provisions are made for
staffing for service maintenance accounts to receive top priority on all
requests for service, support, changes and additions to your telecommunications
system. Emergency response time of one hour is standard.
Guaranteed Response Times : Penalties for
missed commitments on a major service calls.
Preventive Maintenance : An on-site
inspection of your telecommunications hardware and software designed to improve
the reliability and longevity of your system by identifying potential service
problems before they become severe.
Cleaning and Inspection of system : An annual
inspection of the system components and general cleaning relative to dust and
debris in and around the telecommunications system.
No Trouble Found : Coverage for service
relating to telecom systems where no trouble is found or where the trouble is
the result of user error. Lexsys Networks Inc. has the right to limit
monthly calls if they become excessive.
Telephone Company Related Problems :
Protection coverage including the troubleshooting, isolation, testing and
reporting of central office lines, circuits and long distance services.
Interfacing with Local and Long distance Companies :
Lexsys Networks Inc. will become your “Agent of Record” concerning additions
of lines or services provided by your local or long distance carriers. Lexsys
Networks Inc. must file a “Letter of Agency” on your behalf in order to
offer this service. This service excludes billing issues and advertising.
Lexsys Networks Inc. will gladly perform an audit on your bills to
determine their accuracy at an additional charge.
Remote Programming : Programming for adds,
moves and changes that can be performed remotely in 15 minutes or less
will be no charge.
Free Consulting on Telecom Related Issues :
Expert staff will be made available to assist you in the planning of all
telecom-related services and their integration to your system. This will be to a
maximum of eight hours per quarter.
Discounts on Equipment Purchases : A 10%
discount from Lexsys Networks Inc. published pricing for equipment
Bulk MAC Purchases : Discounts on bulk
purchase of MAC hours.
Dedicated Support Representative : A dedicated
support representative assigned to your account to assist you in problem
resolution, obtaining latest Nortel information and to ensure commitments from
Lexsys Networks Inc. are maintained.
Traffic Studies : One free traffic study per
year. This includes the study and recommendations.
If your current contract does not give you all the added benefits of a Lexsys
Networks contract then call 905-338-4321 for a quote or to speak to a
representative about your service requirements.
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