Symposium Agent A client server based application framework that can be used to automate
business applications using data provided by the carrier network (ANI, DNIS or
Caller ID) or information provided by the caller via touch-tone or speech
Symposium Call Center Server Offers a complete eBusiness enabled communication solution for
dynamic contact centers, providing skill-based routing, comprehensive management
and reporting, and real-time displays for supervisors and managers.
Symposium Express Call Center An entry-level ACD product that delivers sophisticated
skill-based call routing and management reporting to customer care centers with
an easy to use an implement User Interface.
Symposium Link Empowers businesses and
third party software providers to create service-enhancing applications by
making Meridian 1 call control, call events and call center agent information
available to external computer applications.
Symposium TAPI Service Provider for Meridian
1 The Symposium TAPI Service Provider for Meridian 1 is a
multifunctional Microsoft TAPI 3.0 compliant service provider that marries the
Microsoft TAPI 3.0 Application Programming Interfaces (APIs) to the Meridian 1.
Symposium Web Center Portal Empowers businesses with the capability to enhance customer
interactions through a management solution that routes, tracks, and reports on
electronic inquiries from the enterprise's website.