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Tailoring communications solutions to fit a company's unique priorities often requires outside expertise. So, when customers around the globe expressed a need for this expertise, Nortel Networks assembled a multidisciplinary team skilled in matching multimedia communications technology to a company's unique business goals.

The Symposium Professional Services team

works in partnership with Nortel Networks distributors to design and implement world-class call center, networking and multimedia solutions. Their goal is to supplement in-house experts with outside professionals who have the technical knowledge and practical experience to turn broad strategies into specific implementations

Here's just a sampling of available service offerings.

Business Consulting
Needs analysis, assessment of current processes and technologies, solutions that reflect management goals, step-by-step implementation plans, and calculation of your investment payback.

Application Development and Systems Integration
Innovative solutions that mesh a diversity of platforms and applications into a seamless networking multimedia solution

Implementation Services
From initial planning through various milestone checkpoints to quality control, testing and in-depth system administration training

Support Services
Telephone or on-site assistance offered through comprehensive maintenance agreements or on a time-and-materials basis to help debug programs, customize test plans or provide special equipment so you can test on your own.

Call Center Optimization
Everything from a baseline analysis or a system tune-up to optimization of scripts and reports.

Customized Workshops
Tailored to your specific priorities and ranging from basic call center orientation to customization of management reports - and from IVR and CTI to networkwide forecasting and automated workforce management.

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