Tailoring communications solutions to fit a company's unique priorities often
requires outside expertise. So, when customers around the globe expressed a need
for this expertise, Nortel Networks assembled a multidisciplinary team skilled
in matching multimedia communications technology to a company's unique business
The Symposium Professional Services team
works in partnership with Nortel
Networks distributors to design and implement world-class call center,
networking and multimedia solutions. Their goal is to supplement in-house
experts with outside professionals who have the technical knowledge and
practical experience to turn broad strategies into specific implementations
Here's just a sampling of available service offerings.
Needs analysis, assessment of current processes and technologies, solutions that
reflect management goals, step-by-step implementation plans, and calculation of
your investment payback.
Application Development and Systems
Innovative solutions that mesh a diversity of platforms and applications into a
seamless networking multimedia solution
From initial planning through various milestone checkpoints to quality control,
testing and in-depth system administration training
Telephone or on-site assistance offered through comprehensive maintenance
agreements or on a time-and-materials basis to help debug programs, customize
test plans or provide special equipment so you can test on your own.
Call Center Optimization
Everything from a baseline analysis or a system tune-up to optimization of
scripts and reports.
Tailored to your specific priorities and ranging from basic call center
orientation to customization of management reports - and from IVR and CTI to
networkwide forecasting and automated workforce management.
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