Early warning support for systems outages and
breakdowns relating to external or internal customer causes.
We have many customers who have critical needs for maximum uptime of all
lines and systems. When a line goes down for either internal or external
reasons, they require detailed reports of what has stopped functioning, why and
when repairs can be completed.
We have many such customers whose business is such that they cannot withstand
system outages for any appreciative length of time without knowing that
corrective action is being initiated. One particular customer of ours in the
public field requested such a solution. For this, we utilized a Teltronics
solution. This system allows Lexsys to remotely monitor the performance their
voice network, collect fault data and initiate corrective action remotely from
our service control center.
Lexsys is notified automatically by the system when a critical alarm
condition exists, identifies the calling site, and stored the information in a
database. Then the information is transmitted to our control center where our
systems analyze the fault and either initiate corrective action or alert our
technicians to the need for a physical dispatch.The same unit will also
monitor data networks for errors and inform the client’s staff or the
organization responsible for the maintenance of their network. Other critical
items can also be monitored by this system, such as; room temperature, humidity,
door openings, etc.